FAQ

If you have any questions or problems, our customer service team is happy to help. Our offices are open Monday to Friday from 8:30 a.m. to 9 p.m. and Saturdays (excluding public holidays) from 10 a.m. to 6 p.m. You can reach us at the email: support@zestro.shop.

After your order has been processed, it can take 5 to 20 business days for it to reach you. As soon as we have received your order, we will send you a short confirmation email. You will receive another email as soon as your package has been dispatched. So you are always optimally informed!

For a short time you benefit from 100% free shipping.

Yes, we send our lovingly packed packages to the US and Canada.

We use the most modern and secure SSL encryption, as used by Amazon and banks, for example. So: YES, your order is 100% safe!

Yes, in any case! You benefit from a customer-friendly, no-questions-asked money-back guarantee: we stand behind our products 100%. After receiving the goods, simply send us an email and we will give you a full refund of the purchase amount.

We attach great importance to exceptionally good quality and durability. We can guarantee you excellent quality with 100% certainty.

As a listed brand in local stores, we would have to pay commissions that just unnecessarily raise the selling price. This is one of the reasons why our products are not sold in retail. We are a pure e-commerce company and you can find our products at particularly low prices here in the shop